Creating Solutions for Ideal Customer Experiences

Services Excellence Solutions (SES) is a Michigan-based training and consulting firm dedicated to strengthening leadership, performance, and service excellence across complex operating environments. Founded in 2014, SES was established to support organizations operating in labor-intensive, highly regulated, and performance-driven settings.
 

We bring deep, hands-on experience working within manufacturing plants, healthcare systems, utility services, academic institutions, hospitality organizations, and technology-enabled environments. SES understands the realities of front-line operations, production demands, safety requirements, regulatory oversight, and workforce dynamics—including long-standing experience partnering with organizations that operate with organized labor unions.
 

SES specializes in:

• Workforce training

• Management training

• Leadership coaching for individuals and teams

• Individual and group assessments

• Operational assessment and performance improvement

• Culture assessment, alignment, and change execution

 

All services are designed to deliver measurable outcomes. Our work is focused on improving service delivery, productivity, quality, safety, workforce engagement, and financial performance across the enterprise.