Driving Success and Performance
About Us
Service Excellence Solutions (SES) is a Michigan-based training and consulting firm dedicated to strengthening leadership, performance, and service excellence across complex operating environments. Founded in 2014, SES was established to support organizations operating in labor-intensive, highly regulated, and performance-driven settings.
We bring deep, hands-on experience working within manufacturing plants, healthcare systems, utility services, academic institutions, hospitality organizations, and technology-enabled environments. SES understands the realities of front-line operations, production demands, safety requirements, regulatory oversight, and workforce dynamics—including long-standing experience partnering with organizations that operate with organized labor unions.
SES specializes in:
-
Workforce training
-
Management training
-
Leadership coaching for individuals and teams
-
Individual and group assessments
-
Operational assessment and performance improvement
-
Culture assessment, alignment, and change execution
All services are designed to deliver measurable outcomes. Our work is focused on improving service delivery, productivity, quality, safety, workforce engagement, and financial performance across the enterprise.
Our Leadership
Service Excellence Solutions is led by Cassandra Willis-Abner, an accomplished executive leader, consultant, and coach with decades of experience supporting organizations in manufacturing, production, healthcare, and unionized environments.
Cassandra has partnered with plant leaders, executives, supervisors, clinicians, engineers, and
cross-functional teams to strengthen leadership capability and operational performance. Her
work spans workforce engagement and development, management and skills-based training,
culture transformation, and enterprise-wide improvement initiatives.
She is recognized for her ability to:
-
Translate strategy into practical, executable actions
-
Develop leaders who can manage people, performance, and change
-
Strengthen communication and accountability on the production floor
-
Navigate complex labor, operational, and regulatory environments
Her leadership philosophy blends operational rigor with emotional intelligence—ensuring leaders deliver results while building trust, engagement, and psychological safety.